General conditions

General conditions

At the time of making any reservation, the client accepts the general conditions stipulated in the "Regulation of tourist apartments, Decree 22/2021 of January 22 of the Valencian Government".

It is expressly stated that the rentals are made by ALQUITUR, in the name and on behalf of the respective owners. To make any reservation, it can be done by letter, telephone call, web or email, and 50% of the rental amount must be sent immediately.

Our customer service hours are as follows: From September 16 to June 15, weekdays, from 9 a.m. to 1 p.m. and from 5 p.m. to 7 p.m. Saturdays from 10 a.m. to 1 p.m. Sundays and holidays, closed.

From June 16 to September 15 from 9 a.m. to 1 p.m. and from 5 p.m. to 8 p.m. Saturdays and Sundays from 10 a.m. to 1 p.m.

CHECK-IN is from 5:00 p.m. After the office closes, you can check-in at the key dispenser located in the same agency.

The CHECK-OUT is until 12:00 h. In case of leaving the apartment after 12 in the morning of the last day, the supplement will be triple the value of one night, without the right to enjoy it.

Reservations are accepted for any date.

The client must appear in person at the ALQUITUR offices, located at Plaza Mongrell nº 7, in Cullera, on the first day of the reservation period, and at the established time, with the document that proves that they are the owner of the reservation. Upon arrival at our offices, the client will pay the rest pending payment, plus a minimum amount of €200 (two hundred euros) as a deposit, to respond for possible losses, damages and other losses that may occur. Said amount will be returned to you as appropriate upon vacating the apartment, and after review and approval by the ALQUITUR staff. The client must notify the agency of the time of his departure one day before. Payments with personal checks are not accepted.

Each accommodation includes: furniture, bedding, crockery, cutlery and kitchen and cleaning utensils, towels and sheets are provided.

The apartments can only be occupied privately and not for business or professional use, and only for the number of people established in our brochure. Pets are not allowed in the apartments.

In the event of failures or anomalies in the supply of any public or community service not attributable to ALQUITUR, they will not be responsible for the damages that may be caused to the tenants.

The occupants of the apartments will observe and comply with the community rules of coexistence and use of the services of the respective developments.

If heating is desired, it must be requested within 24 hours. in advance, and pay for this service regardless of the price of the apartment.

ALQUITUR reserves the right to make the apartment changes it deems necessary, always giving the client one of the same characteristics and price as the one reserved.

CANCELLATIONS: In case of cancellation of the reservation, ALQUITUR will retain as compensation the following percentages of the amount received as an advance payment: with more than 30 days to the date fixed for the occupation of the accommodation, the amount will be 10%. With more than 7 days and less than 30, the amount will be 50%. With less than 7 days in advance, the amount will be 100%.

The non-presentation of the client, during the 24 h. following the day set for it, except for notice and agreement by ALQUITUR, it will mean the total cancellation of the reservation, with the loss of the amount paid on account of the same.

More information at

NOTICE: The particular cancellation conditions of each accommodation are stated in its file.